Terms of purchase

General terms and conditions
Privacy Policy
General terms and conditions

These General Terms and Conditions (hereinafter “GTC”) contain the terms and conditions of the services available on the website (www, support81.hu). The technical information required for the use of the website, which is not included in these GTC, is provided on the website. By using the Website, the User acknowledges and agrees with the present GTC.


Company / Name: Support81

Title: 1085 Budapest, József krt. 69th

Phone: +36304228558

E-mail: info [at] support81.hu

Store Name: support81 webshop

Tax number: 55655648-1-33

Name of the contact person: Dorottya Sárosi

Contact phone number: + 36-30 / 422-8558

Contact Email: spmb81 [at] gmail.com


2.1 During registration and purchase (in both cases), if you wish to use the support81.hu webshop services, you must accept the terms and conditions of this GTC, which you can do by selecting the check box on the form. If the terms and conditions of the GTC are accepted, a contract shall be concluded between the Service Provider and the User of the webshop in accordance with these GTC.

2.2 If you do not agree to the GTC, you will not be able to use the Web Store Services. In this case, neither registration nor ordering is possible.


3.1 In the case of a Registering User: Registration - Accept terms of service - Select product (s) - Use shopping cart - Create order - Check and correct data entry errors - Submit order - Order confirmation - Fulfillment.

3.2 For a non-registrant: Select product (s) - Use shopping cart - Create order - Check and correct data entry errors - Accept contract terms - Submit order - Order confirmation - Complete.

Minimum order amount in support81.hu: 1000Ft


4.1 If the user places an order on the web store pages and the service provider confirms the order by email, a sales contract is entered into between the buyer (user) and the service provider. If the customer does not receive the order confirmation email within 48 hours, the buyer is not bound by the offer, he is not obliged to buy the ordered product or use the service.

4.2 The User agrees that the contract so concluded shall be deemed to be in writing and shall be governed by the applicable laws of Hungary. The provisions of these GTC apply to the contract.

4.3 The contract will be concluded in Hungarian or, if English is chosen, in English (based on a separate GTC), and the webshop will automatically store it in electronic form. Available to the user after logging in to the webshop. The user can read, save or print its contents.


The essential features of the product can be viewed by users on the product demonstration pages. Photo (s), text descriptions, data, parameters inform the customer and user about the products.


The prices published in the webshop are VAT inclusive of gross prices, which include the price of the products but exclude shipping.

The actual costs of home delivery can be found on the dedicated surface of the web shop for the customer.

The prices are quoted in Hungarian Forints, but the buyer has the opportunity to change currency on the webshop and the prices of the products are displayed in Euro.


Delivery of the products is carried out by the service provider at the time agreed with the customer.

The purchaser must check the integrity of the package at the time of delivery or personal receipt. In case of damaged packaging, the defect must be recorded on site. Shipping options are available to the user through a dedicated Web Store interface.

Personal pick-up at the service provider's business premises - at a time agreed with the order confirmation process - is free of charge.

Minimum order amount at support81.hu webshop: 1000Ft


8.1 Personally in cash at the time of receipt of the Goods. (Personal pick-up or pick-up)

8.2 By credit card in case of personal pick-up at the Service Provider's premises

8.3 By bank transfer to the service provider's bank account.

8.4 By bank deposit.

8.5 Online payment by credit card

For details on payment methods, please refer to the dedicated interface of the web shop. The support81.hu webshop uses an electronic billing system. The invoice will be emailed to the buyer via the invoice system, via the invoice system. No paper invoice will be sent automatically. The Buyer has the option of requesting a paper invoice through the Customer Service of the Web Store or by indicating in the "comment" field when ordering. The e-invoice can also be printed by the Customer.


The Consumer has the right of withdrawal according to Government Decree 45/2014 (II.26).

The Consumer is entitled to cancel the contract without any reason within fourteen (14) days from the date of receipt of the ordered product. If you wish to exercise your right of withdrawal, you must send a clear statement of your intention to withdraw (eg by mail or electronic mail, email) to the Service Provider using the contact details set out in section 1 of these GTC. For this purpose, the Consumer may also use the model "Declaration of Withdrawal" attached to the order confirmation enamel or in section 10 of these GTC. The Consumer shall exercise his / her right of withdrawal within the deadline if he / she sends his / her notice of withdrawal to the Service Provider before the expiry of the deadline indicated above. The Consumer shall bear the burden of proving that he has exercised his right of withdrawal properly. The Service Provider shall immediately confirm the receipt of the Consumer's notice of withdrawal by email. In the event of written cancellation, it shall be deemed to have been validated by the deadline if the Consumer sends its statement to the Service Provider within 14 calendar days (even on the 14th calendar day). In case of notification by post, the date of posting, in case of notification via email, the Service Provider shall take into account the deadline for sending the email. You must mail the Consumer's letter by registered mail to verify the date of dispatch in a credible manner.

In case of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider indicated in paragraph 1 without undue delay, but no later than 14 days after the notification of the cancellation. The deadline is deemed to be met if the Consumer sends (delivers or delivers the product to the courier ordered by him) before the 14-day deadline has expired. The cost of returning the Product to the Service Provider shall be borne by the Consumer. The Service Provider will not be able to pick up the package returned by cash on delivery. Apart from the cost of returning the Product, the Consumer shall not bear any other costs in connection with the cancellation. If the Consumer withdraws from the contract, the Service Provider shall reimburse any consideration paid by the Consumer, including the cost of delivery, immediately, but no later than 14 days after receiving the Consumer's notice of withdrawal, except for any costs incurred by the Consumer required a different delivery method than the one offered by the Service Provider, at a higher cost. The Service Provider shall be entitled to withhold the refund until it has received the product or the Consumer has credibly confirmed that it has been returned. The Service Provider shall use the same payment method as the one used in the original transaction for the refund, unless the Consumer expressly agrees to use another payment method. The consumer will not be charged any additional costs due to the use of this refund method.


(Fill in and return it solely and exclusively in the event of withdrawal / cancellation)  

Addressee: Dorottya Sárosi 1085 Budapest, József krt. 69th

I, the undersigned, declare that I am exercising our right of withdrawal / termination with respect to the contract to sell or provide the following product (s):

Date of contract:

Date of receipt:

Name of consumer (s):

Consumer (s) address:

Signature of consumer (s)

(in case of paper declaration)



11.1 Supplies Warranty.

In the event of a defective performance of the business, the consumer may enforce a warranty claim against the business in accordance with the provisions of the Civil Code. At your option, you may have the following warranty claims: The Consumer may request repair or replacement unless it is impossible for them to meet the claim they choose or disproportionately additional costs to the business. If no repair or replacement has been requested or requested by the Consumer, then the Consumer may request a proportional reduction of the consideration or the defect at the expense of the Company, or, in the final case, may terminate the contract. You may switch from one of your selected consumable warranty rights, but the cost of the transition will be borne by the Consumer unless justified or justified by the enterprise. The consumer shall report the defect immediately after discovering it, but no later than two months from the discovery of the defect. However, you must take into account that you will no longer be able to enforce your warranty claim beyond the two-year limitation period for the performance of the contract. The Consumer may enforce its warranty claim against the Service Provider under this Agreement. Within six months from the date of delivery, there is no other condition for enforcing a warranty claim unless the Consumer certifies that the product or service was provided by the Service Provider. However, after six months from the date of delivery, the Consumer shall be required to prove that the defect which he has detected already existed at the time of delivery.

11.2 Product Warranty.

In the event of a defect in the product, the consumer may, at his option, assert his right or claim under section 11.1. As a product warranty claim, you may only request the repair or replacement of the defective product. A product is defective if it does not meet the quality requirements applicable at the time of placing on the market or if it does not have the characteristics stated by the manufacturer. The Consumer can claim his product warranty claim within two years of launching the product. After this period, you will lose this right. A product warranty claim may only be made against the manufacturer or distributor of the product. The defect of the product shall be proved by the Consumer in case of a claim for product warranty. The manufacturer (distributor) shall only be exempt from product liability if he can prove that: - the product was not manufactured or marketed in the course of its business. - the defect was not recognizable at the time of placing on the market, according to the state of scientific and technical knowledge. - the defect in the product results from the application of a legal or regulatory requirement. The manufacturer (distributor) must justify one reason for exemption.

Due to the same defect, the Consumer cannot enforce a Warranty and Product Warranty Claim simultaneously. However, if your Product Warranty Claim is effectively enforced, you may enforce your Product Warranty Claim against the manufacturer for the replaced Product or part being repaired.

11.3 Warranty

Government Decree 151/2003 (IX.22.) On Compulsory Warranty for Certain Consumables contains requirements regarding the mandatory warranty for certain durables. The (material) scope of the Regulation applies only to products sold under the new consumer contract concluded in Hungary and listed in the Annex to the Regulation. For consumer durables listed in the appendix to the Government Decree, the mandatory warranty is one year from the date of delivery of the product to the Consumer. The Service Provider shall be exempt from its warranty obligation only if it proves that the cause of the defect occurred after the performance. You may not enforce a Warranty and Warranty Claim or a Product Warranty and Warranty Claim at the same time for one and the same defect, otherwise the rights arising from the Consumer Warranty shall not be subject to the rights set forth in Sections 11.1 and 11.2


The User may enforce his warranty or warranty claims at the following contact details:

Name: Dorottya Sárosi

Mailing address: 1085 Budapest, József krt. 69th

Phone number: + 36-30 / 422-8558

Email: info@support81.hu


Place, time and method of complaint handling:  

The User may submit any consumer complaints regarding the Product or the Service Provider's activities to the following addresses:

Name: Dorottya Sárosi

Mailing address: 1085 Budapest, József krt. 69th

Phone number: + 36-30 / 422-8558

Email: info@support81.hu  

The Service Provider shall promptly rectify any oral complaint. If there is no immediate remedy for the oral complaint, due to the nature of the complaint, or if the User disagrees with the handling of the complaint, the Service Provider shall keep a record of the complaint, which shall be kept for five years together with the substantive response to the complaint. The Service Provider shall hand over a copy of the minutes to the User in person in case of verbal complaints communicated personally (at the business premises) or, if this is not possible, shall follow the written complaint rules detailed below.

The Service Provider shall send a copy of the report to the User at the same time as the substantive reply at the latest in case of verbal complaints made over the telephone or other electronic communication services. In all other cases, the Service Provider shall follow the rules applicable to the written complaint. The Service Provider assigns a unique identifier to the complaint registered by telephone or other means of communication, which in the future simplifies the traceability of the complaint. The Service Provider shall respond to a written complaint received by it and shall respond to it within 30 days. The date of reply under this Agreement is the date of posting. If the complaint is rejected, the Service Provider shall inform the user of the reason for the rejection. Other enforcement options.

If any custody dispute between the Service Provider and the User is not resolved during negotiations with the Service Provider, the following remedies are open to the User:

- Complaint to the Consumer Protection Authority

- Initiate proceedings with the competent regional conciliation body

- Initiate legal proceedings In addition, the consumer may have recourse to an online dispute resolution platform for the settlement of disputes.

The online dispute resolution platform is available at:



GTC, change prices:

The Service Provider may modify the present GTC, the prices of the products sold on the webshop and other indicated prices without retroactive effect, but at any time. the change will take effect after posting on the webshop and will only apply to post-rollback transactions.

Technical limitations:

Purchasing on this Site requires the User to be aware of and accept the capabilities and limitations of the Internet, with particular regard to technical performance and errors. The Service Provider shall not be liable if any malfunction of the Internet network is detected which prevents the operation of the webshop and the purchase.

Privacy policy:

The Service Provider's Privacy Policy is available under the Privacy Policy menu item on the www.support81.hu Web Store.

Privacy Policy
1. Purpose of this Privacy Statement

Dorottya Sárosi ("Data Controller"), as the operator of support81.hu online store, manages the personal information of customers in connection with its online sales and information activities. The purpose of data management is solely to fulfill the requests and to fulfill the obligations related to the fulfillment (billing, delivery of goods to the recipient) or, in the case of signing up for a newsletter, to deliver the newsletter to the recipient. The Data Controller only handles personal data that is necessary for the fulfillment of the purpose of the data management and is suitable for the purpose. We process personal data only to the extent and for the time necessary to achieve the purpose. The Data Controller shall carry out the data management activities in accordance with the applicable legislation. The Data Controller shall protect in a reasonable manner the information maintained by customers, registered Users and newsletter sign-ups in the Web Store. The Support81.hu Web Store (hereinafter referred to as "Service Provider", "Data Controller"), as a Data Controller, acknowledges the content of this legal notice. You agree that all data management related to your activity will comply with the requirements set out in this Policy and applicable national and European Union legislation. The Service Provider reserves the right to change this information at any time. Of course, you will inform your audience in good time of any changes. If you have a question related to this communication, please write to us and our colleague will answer your question. The Service Provider is committed to protecting the personal data of its clients and partners, and it is extremely important to respect its clients' right to self-determination in information. The Service Provider maintains confidentiality of personal data and takes all security, technical and organizational measures that guarantee the security of the data. The Service Provider. describes your data management practices below.

2. Data of the controller

Name: Dorottya Sárosi E.V.

Name of the store: support81 webáruház

Tax number: 55655648-1-33

Contact name: Dorottya Sárosi

Contact phone number: + 36-30 / 422-8558


2.1 The Data Protection Officer


There is no need to appoint a Data Protection Officer for the business.

3. Purpose, method and legal basis of data management

Data management of the Service Provider's activities is based on voluntary consent or legal authorization. In the case of data-driven voluntary contributions, the data subject may withdraw this consent at any stage of the data processing. In some cases, the management, storage and transmission of a set of data provided is mandatory by law. The Service Providers are reminded that if they do not provide their personal data, the Service Provider is obliged to obtain the consent of the data subject. Your privacy policy is in accordance with applicable data protection laws, in particular:

- CXII of 2011; Act - on the Right of Information Self-Determination and Freedom of Information (Infotv.);

- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 - on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Regulation 95/46 / EC its exclusion (General Data Protection Regulation, GDPR);

- Act V of 2013 - on the Civil Code (Civil Code); - CLIX of 2012 on Postal Services law

4. The scope of personal data processed

Consent to Data Management: The User explicitly consents to the processing of his or her personal information when registering, subscribing to a newsletter, or purchasing without registration. Stakeholders: Registered users, newsletter sign-ups, unregistered customers. Scope of Data Management for Registered Customers: The data provided by registered customers during registration to complete an order. Name, contact, (phone, mail) shipping address, billing address. The purpose of data collection for registered customers is to fulfill orders and use the data stored for billing and re-purchases. Management of Personal Data for Direct Purchase Purposes under GDPR (47). Scope of Data Management for Unregistered Customers: The data provided by unregistered customers during the order to complete the order. Name, contact, (phone, mail) shipping address, billing address. The purpose of data collection for non-registered customers is to fulfill orders and to bill. Management of Personal Data for Direct Purchase Purposes According to GDPR (47). Scope of Data Management for Newsletter Subscribers: The information provided by newsletter subscribers during the subscription process to send an electronic newsletter. Name, email address. The purpose of data collection for newsletter subscribers is to send an electronic newsletter.


4.1 Intended Use and Retention Period of Personal Data Processed


Data Management Name: Registered customer's personal information. Use: Fulfill orders, simplify re-purchase. Legal basis: Fulfillment of orders and use of data stored for billing, re-purchase. Management of Personal Data for Direct Purchase Purposes According to GDPR (47). Retention Period: Until Revocation Data Management Name: Personal details of an unregistered customer. Usage: Fulfill orders. Legal basis: Order fulfillment and billing. Management of Personal Data for Direct Purchase Purposes According to GDPR (47). Shelf life: Order fulfillment, closing, and consumer complaints, redress options. Data management name: Subscribe to newsletter, email mini training. Use: Electronic Newsletter. Legal basis: Submit an electronic newsletter. Retention Period: Until you opt out voluntarily or, in the event of inactivity for more than 1 year, until your controller is deleted.

5. Data processors

The Service Provider, as the operator and data controller of the webshop, uses the following data processors in the course of its operation, where for the purpose of data management the personal data may be known and processed and stored by data processors according to their own regulations and legal requirements.


Authorized data processors: Webshop engine and hosting provider: Unas Online Kft. H-9400 Sopron, Major köz 2. I615


Newsletter and marketing automation system provider:  Unas Online Kft. H-9400 Sopron, Major köz 2. I615


Courier service: GLS General Logistics Systems Hungary Package Logistics Ltd. 2351 Alsónémedi GLS Európa u.


Package service: SPRINTER Courier Service Ltd. 1097 Budapest, Táblás utca 39. Billing: Invoice.hu - KBOSS.hu Kft. Headquarters: 1031 Budapest, Záhony utca 7.

6. The physical storage location of the data

Data stored in the webshop: Unas Online Kft. as Support81 at the data processing headquarters and the DataLand server room (1132 Budapest, Victor Hugo u. 11-15) your contracted data processor manages the data on the basis of the following privacy statement: Unas Online Kft.

Data stored by the GLS Hungary logistics partner:

The personal data being processed is stored on a monitored, intranet protected by firewalls, which is installed in secure, controlled server rooms.

7. Stakeholders' rights and remedies

The data subject may request information about the processing of his or her personal data, and may request the rectification or deletion of his or her personal data, except for mandatory data processing, exercise his or her right to data storage and protest as indicated at the data collection.


7.1 Right to Information


The Service Provider. take appropriate measures to ensure that the persons concerned have all the information on the processing of personal data referred to in Articles 13 and 14 of the GDPR and in Articles 15 to 22; 1. Each Member State shall provide each piece of information referred to in Articles 1 and 34 in a concise, transparent, comprehensible and easily accessible form, in a clear and unambiguous manner. The Customer, who subscribes to the newsletter, may request the Data Controller to correct, delete or block personal data.


7.2 The data subject's right of access


The data subject shall have the right to receive feedback from the controller that his or her personal data is being processed and, if so, to have access to the personal data and the following information: purposes of the data processing; the categories of personal data concerned; the recipients or categories of recipients to whom the personal data have been or will be communicated, including in particular third-country recipients or international organizations; the envisaged period for which the personal data will be stored; the right to rectification, erasure or restriction of data management and the right to object; the right to lodge a complaint to the supervisory authority; information on data sources; the fact of automated decision-making, including profiling, and understandable logic and the importance of such data management and the expected consequences for the data subject. The controller shall provide the information within a maximum of one month from the submission of the request. The Customer, who subscribes to the newsletter, may request the Data Controller to correct, delete or block personal data.


7.3 Right of rectification


The data subject may request the correction of inaccurate personal data managed by the Service Provider and the completion of incomplete data. The registered user may use the username and password provided during registration to view, modify or delete his / her own data. The Customer, who subscribes to the newsletter, may request the Data Controller to correct, delete or block personal data.


7.4 Right of Deletion

The data subject shall have the right, upon request, to delete the personal data relating to him without undue delay upon his request: - personal data are no longer needed for the purpose for which they were collected or otherwise processed; - the data subject withdraws his consent as the basis for the processing and there is no other legal basis for the processing; - the data subject objects to the data processing and there is no legitimate legitimate reason for the data processing; - unlawful processing of personal data; - personal data must be deleted in order to comply with a legal obligation under Union or national law applicable to the controller; - personal data were collected in connection with the provision of information society services. Deletion of data shall not be initiated where such processing is necessary for: the exercise of the right to freedom of expression and information; to fulfill an obligation under the Union or national law applicable to the controller for the processing of personal data or to carry out a task in the public interest or in the exercise of official authority vested in the controller; in the field of public health or for archival, scientific and historical research or statistical purposes in the public interest; or to make, enforce, or defend legal claims. The Customer, who subscribes to the newsletter, may request the Data Controller to correct, delete or block personal data.


7.5 Right to Restrict Data Management


At the request of the data subject, the Service Provider restricts the processing of data if any of the following conditions are met: - the data subject disputes the accuracy of the personal data, in which case the restriction applies to the period of time allowing verification of the accuracy of the personal data; - the processing is unlawful and the data subject opposes the erasure of the data and instead requests that their use be restricted; - the data controller no longer needs personal data for the purposes of data processing but the data subject requires them to present, assert or defend a legal claim; - the data subject objected to the processing; in this case, the restriction shall apply for a period until it is established whether the legitimate grounds of the controller prevail over those of the data subject. Where processing is subject to restrictions, personal data may be processed, except for storage, only with the consent of the data subject, or for the purpose of making, enforcing or defending legal claims, or protecting other natural or legal persons or an important public or Union interest. The Customer, who subscribes to the newsletter, may request the Data Controller to correct, delete or block personal data.


7.6 Right to Carry Data


The data subject shall have the right to receive the personal data concerning him or her which he or she has made available to the controller in a structured, widely used, machine-readable format and to pass on such data to another controller.


7.7 Right to Protest


The data subject shall have the right at any time to object to the processing of his or her personal data in the public interest or in the exercise of public authority delegated to the data controller too. In the event of a protest, the controller may not further process the personal data unless it is justified by overriding legitimate reasons relating to the interests, rights and freedoms of the data subject or to the filing, enforcement or protection of legal claims.


7.8 Right of Withdrawal


The data subject shall have the right to withdraw his or her consent at any time.


7.9 Right to apply to the courts


The data subject may take legal action against the controller in case of violation of his rights. The court will deal with the matter out of turn.

8. Cookies

8.1 The purpose of cookies


-collect information about visitors and their tools; - note the personal preferences of the visitors that will be used (e.g. using online transactions so you don't have to type them again; - make the website easier to use; - provide a quality user experience. In order to provide a personalized service, a small data packet is called up on the user's computer. places a cookie and reads it back later. If the browser returns a previously saved cookie, the cookie management service provider may link the current visit of the user to a previous cookie, but only to its own content.


8.2 Session Cookies Necessary The purpose of these cookies is to enable visitors to fully and smoothly browse the Web site of the Service Provider, to use its functions and the services available there. Cookies of this type expire during the session (browsing), and when you close the browser, this type of cookie is automatically deleted from your computer or other device used for browsing.


8.3 Third Party Cookies (Analytics)


The Service Provider also uses Google Analytics, Google Adwords and facebook as third party cookies on the website of the webshop. By using third-party cookies, you collect information about your use of websites by using a statistical service. Use the data to improve the website and improve the user experience. These cookies will also remain on the visitor's computer or other browsing device, its browser, or until deleted by the visitor until they expire.


8.4 Third Party Cookies (Remarketing)


We inform visitors who visit the Support81.hu site that our site uses remarketing and similar audience services in its online advertising to enhance the customer experience. To do so, our site uses cookies, which you accept to be included in these similar audiences or remarketing lists. Our webshop draws visitors' attention to the use of cookies every time. You can read more about the role of cookies here: https://support.google.com/adwords/answer/2407785?ctx=glossary

Our site only uses the information we collect for your own online advertising and does not pass it on to third parties. Ads only display the products and services of the Support81.hu Web Store in text or image advertisements to the Web Store visitors. Online advertising can also be displayed on external websites (Google, Facebook, Instagram).

Visitors to the Web Store site may opt out of the use of Cookies at any time. For more information about deleting cookies, visit the following links:

newsletter sign-up appears in the remarketing ad, then signing up is always voluntary, and our newsletters always include the ability to modify or unsubscribe. If you have any comments regarding our Privacy Policy or Remarketing Policy or our Practice, please contact us at info@support81.hu. For Remarketing Ads, the Service Provider does not manage personal information, but only targets a qualified visitor community through the Google Adwords and facebook advertising systems.

9. Data Protection Authority Procedure

If the registered user, newsletter sign-up is not satisfied with the response of the data controller, he / she may assert his / her right to the protection of his / her personal data in a civil court and may file a complaint with the National Authority 22 / C.

Mailing address: 1530 Budapest, Pf .: 5.

Phone: 0613911400

E-mail: ugyfelszolgalat@naih.hu

Website: http://www.naih.hu

10. Other Provisions

Data handling not listed in this brochure will be reported at the time of data collection. We inform our clients that, under the authority of the court, the prosecutor, the investigating authority, the violation authority, the administrative authority, the National Data Protection and Freedom of Information Authority, the National Bank of Hungary or other legal entities, they can contact the controller to make it available. The Service Provider will provide the authorities with personal data only to the extent and to the extent necessary for the fulfillment of the purpose of the request, provided the authority has indicated the exact purpose and scope of the data.